Computer User Support Specialists
Medium RiskProvide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Alternative Job Titles
Some tasks can be automated, but human expertise remains important
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Breakdown of specific tasks and their potential for AI automation
Technical Specialized
3 tasksOversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Information Processing
1 tasksRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Programming Development
1 tasksAnswer user inquiries regarding computer software or hardware operation to resolve problems.
Career Adaptation Strategy
Automate Routine Tasks
Use AI tools to handle repetitive, data-driven tasks and free up time for higher-value work.
Develop Human Skills
Focus on creativity, emotional intelligence, and complex problem-solving that AI can't replicate.
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Master working alongside AI systems to enhance your productivity and decision-making.
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